Terms of Service
Terms – These terms of service set out how orders are quoted, accepted, produced and delivered, and they apply to every enquiry and every order placed with Hibobest Gift Packaging Co., Ltd. They are written to be read by buyers rather than by lawyers. Please read these terms before placing an order; by submitting an enquiry or confirming a purchase order you accept them.
Custom Paper Packaging Boxes Manufacturer | Terms of ServiceLast updated: September 7, 2026
These Terms of Service (“Terms”) govern your access to and use of the website hibobestgift.com (the “Website”), operated by Hibobest Gift Packaging Co., Ltd. (“Hibobestgift”, “we”, “us”, or “our”). By accessing the Website, submitting an inquiry, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
1. Who We Are
Hibobestgift is a China-based manufacturer of custom paper packaging products, including rigid boxes, magnetic gift boxes, drawer boxes, corrugated boxes, paper bags, paper cups and related printed packaging. All information on the Website is provided for business-to-business (B2B) procurement purposes.
2. Quotes, Pricing and Samples
Quotes. All prices quoted by email or through the Website are indicative quotations based on the specifications provided at the time. A quotation is valid for 15 days from the date of issue unless otherwise stated. Final pricing is confirmed in the order acknowledgement.
Taxes and duties. Prices are exclusive of value-added tax, import duties, customs clearance and freight charges unless expressly stated otherwise in the quotation.
Samples. Free product samples are available for quality evaluation upon request. The cost of samples may be waived or refunded against a confirmed order at our discretion. Courier charges for samples are payable by the customer.
3. Orders and MOQ
Order formation. A binding contract is formed only when we issue a written order acknowledgement / proforma invoice and you confirm it in writing (including by email).
Minimum order quantity. Unless otherwise agreed in writing, each order is subject to our minimum order quantity (MOQ), which is stated on each product page and in the quotation.
Specifications. You are responsible for the accuracy of the artwork, dimensions, materials and finishing specifications you provide. Orders requiring custom artwork may not be cancelled or modified once production has started.
4. Payment
Unless otherwise agreed, payment terms are: 30% deposit with the order and 70% balance before shipment (for T/T), or other terms as confirmed in the proforma invoice. Production begins only after receipt of the deposit. For new customers, production and dispatch may be delayed until payment is cleared.
5. Production and Delivery
Lead time. Production lead times are stated per order and typically range from 7 to 15 working days depending on product type, quantity and finishing complexity. Lead times start from approval of artwork and receipt of deposit.
Shipping. We offer EXW, FOB, CIF, DDP and other incoterms as agreed. Delivery dates are estimates, not guarantees. We are not liable for delays caused by carriers, customs, force majeure or circumstances beyond our reasonable control.
6. Quality and Inspection
All products are inspected in our factory before shipment. If you receive products that do not conform to the agreed specifications, you must notify us in writing within 7 days of receipt, with photographic evidence. Our liability for non-conforming products is limited to repairing, replacing or refunding the affected products at our option.
7. Intellectual Property
Artwork, logos, trademarks and designs you provide remain your property. By submitting them you grant us a non-exclusive license to use them solely to manufacture your order. Our product designs, images, text and technology on the Website are our property or that of our licensors and may not be reproduced without permission.
8. Limitation of Liability
To the maximum extent permitted by law, our total liability arising out of or relating to any order shall not exceed the amount paid by you for the products concerned. We shall not be liable for any indirect, incidental, consequential or special damages, including lost profits, loss of data or business interruption.
9. Website Content and Accuracy
Product images on the Website are representative. Actual products may differ slightly in shade, texture or finish due to screen calibration and material variation. We endeavor to keep the Website accurate but do not warrant that all information is error-free or current.
10. Force Majeure
Neither party shall be liable for delay or failure to perform caused by events beyond its reasonable control, including but not limited to natural disasters, epidemics, war, government actions, raw material shortages, or utility failures.
11. Governing Law and Disputes
These Terms are governed by the laws of the People’s Republic of China. Any dispute arising out of or in connection with these Terms or any order shall first be resolved through friendly negotiation. If negotiation fails, the dispute shall be submitted to the competent court of the place where our company is registered.
12. Changes to These Terms
We may update these Terms from time to time. The revised Terms will be posted on this page with a new “Last updated” date. Continued use of the Website after changes constitutes acceptance of the revised Terms.
13. Contact Us
If you have questions about these Terms, contact us through the contact page or by email.
Terms: Quotes, Samples and Pricing
Under these terms a quotation is valid for thirty days unless stated otherwise, and it is based on the specification supplied by the buyer. Prices are quoted exclusive of import duties and taxes unless DDP terms are expressly agreed in writing. Where the specification changes after the quotation is issued, the price is recalculated.
Samples are produced for approval before mass production. Where a sample is chargeable, the charge is credited against the production invoice for that order. Approval of a sample under these terms confirms the structure, the dimensions and the print, and it becomes the reference for the quality inspection of the production run.
Terms: Order Acceptance and Changes
An order is accepted when we confirm it in writing, and production is scheduled after the deposit and the approved sample are in place. Changes to the artwork or the die line requested after tooling has started may incur an additional charge and will move the delivery date.
Our minimum order quantity is 200 pieces per design for most rigid structures and 500 to 1,000 pieces for corrugated runs, as stated on the relevant product page. Where a buyer orders below the minimum, we may accept the order at a revised unit price. These terms do not permit cancellation after production has started.
Terms: Intellectual Property and Artwork
The buyer confirms that it holds the rights to all artwork, logos and images supplied, and indemnifies us against claims arising from the use of that material. We do not claim ownership of the buyer’s artwork and we do not use it for any purpose other than the agreed order.
Printing plates, dies and tooling produced for an order remain with us, and the buyer’s artwork is stored securely so repeat orders can be produced without re-supplying files. On request we will delete the buyer’s files from our systems, although a copy may be retained where required for accounting or legal reasons.
Terms: Liability and Force Majeure
Our liability under these terms is limited to the value of the goods supplied. We are not liable for indirect or consequential loss, including lost profit or lost sales. Where goods do not meet the approved sample we will, at our option, replace the affected units or refund their value.
We are not liable for delay caused by events outside our reasonable control, including natural disasters, port closures, customs action, transport strikes or public health restrictions. Where such an event occurs we will notify the buyer promptly and give a revised delivery estimate.
Terms: Governing Law and Contact
These terms are governed by the laws of the People’s Republic of China, and disputes are subject to the jurisdiction of the courts of Shenzhen, Guangdong. If any provision of these terms is found to be unenforceable, the remaining provisions continue in effect.
Questions about these terms, requests for a copy of a signed contract or enquiries about an existing order can be sent through the contact page. We aim to answer every question about these terms within two working days.
Related Pages and Sources
Related reading: Privacy Policy · About Hibobestgift · contact us. External reference: ISO 18601 packaging standards.