Privacy Policy

privacy policy

Privacy policy – This privacy policy explains in plain language how hibobestgift.com collects, uses, stores and protects personal information. It applies to every visitor and every customer who contacts us through this website, and it is written to be readable rather than to hide behind legal language. If anything in this privacy policy is unclear, contact us and we will explain it.

Custom Paper Packaging Boxes Manufacturer | Privacy Policy

Last updated: September 7, 2026

This Privacy Policy explains how hibobestgift.com (the “Website”), operated by Hibobest Gift Packaging Co., Ltd. (“Hibobestgift”, “we”, “us”, or “our”), collects, uses and protects your personal information when you visit the Website or contact us. We respect your privacy and are committed to protecting your personal data in accordance with applicable laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where they apply to you.

1. Information We Collect

Information you provide to us: When you use our contact or inquiry forms, we collect your name, company name, email address, phone number, country, and the content of your message or inquiry. If you place an order, we additionally collect shipping and billing details required to fulfil the order.

Information collected automatically: When you visit the Website, we may collect technical information such as your IP address, browser type, operating system, pages viewed, referring URLs and the date and time of access. This information is collected through server logs and analytics tools such as Google Analytics.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your inquiries and provide quotations;
  • To process and fulfil orders, including production, quality control and shipping;
  • To provide customer support and after-sales service;
  • To improve our Website, products and services;
  • To comply with legal and regulatory obligations; and
  • To prevent fraud and ensure the security of our Website.

We rely on the following legal bases: performance of a contract (order fulfilment), our legitimate interests (responding to B2B inquiries and improving our services), and compliance with legal obligations. Where required, we will obtain your consent before sending marketing communications.

3. Cookies

Our Website uses cookies and similar technologies to function properly and to analyse how visitors use the site. Cookies we use include strictly necessary cookies (e.g., session and security cookies) and analytics cookies (e.g., Google Analytics). You can control or disable cookies through your browser settings; however, disabling certain cookies may affect the functionality of the Website.

4. Sharing Your Information

We do not sell your personal information. We share your information only with trusted third parties who help us operate our business, including:

  • Logistics and freight forwarders (to arrange shipment);
  • Payment processors (to process payments, where applicable);
  • IT and analytics service providers (e.g., website hosting, Google Analytics); and
  • Government authorities or other parties when required by law.

All third parties are contractually obligated to use your information only as necessary to provide their services and to protect its confidentiality.

5. International Data Transfers

As we operate from China and serve customers worldwide, your personal information may be transferred to and processed in countries outside your country of residence, including China. We take appropriate safeguards to ensure your information is protected to a standard consistent with this Privacy Policy and applicable law.

6. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy or as required by law. Inquiry records are generally retained for 3 years; order and accounting records are retained for the period required by applicable tax and commercial laws.

7. Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

  • The right to access the personal information we hold about you;
  • The right to rectify inaccurate or incomplete information;
  • The right to erase (“right to be forgotten”) your personal information;
  • The right to restrict or object to certain processing;
  • The right to data portability;
  • The right to withdraw consent at any time; and
  • The right to lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

8. Children’s Privacy

The Website is a business-to-business platform and is not directed to children under the age of 16. We do not knowingly collect personal information from children.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us through the contact page or by email.

Privacy Policy: Your Rights and Choices

Under this privacy policy you have the right to ask what personal data we hold about you, to request a copy, to ask for corrections, and to ask for deletion where we are not required to keep the record. You also have the right to object to marketing messages at any time, and every marketing email includes an unsubscribe link that takes effect immediately.

To exercise any of these rights, contact us using the details at the end of this privacy policy. We respond to requests within thirty days. If you believe your data has been handled incorrectly you have the right to complain to your national data protection authority.

Privacy Policy: Cookies, Analytics and Advertising

This website uses cookies that are necessary for it to function, including cookies that keep a shopping session or remember your preferences. With your consent we also use analytics cookies that show us which pages are read and where visitors leave. This privacy policy treats analytics as optional, and you can refuse them without losing access to the site.

Advertising cookies are only set if you consent. We do not sell personal data, and we do not share data with advertising networks for the purpose of building profiles about you. You can clear cookies at any time in your browser settings, and the site will continue to work.

Privacy Policy: How We Protect Your Data

Data submitted through the website is transmitted over an encrypted connection and stored on servers with restricted access. Access is limited to staff who need it to answer your enquiry or process your order. Passwords are stored in hashed form and are never visible to us.

Under this privacy policy we keep enquiry records for as long as needed to answer them and to meet accounting obligations, and we delete marketing contact details when you unsubscribe. Where a third party processor is used, for example to send email, the processor is bound by contract to use the data only for that purpose.

Privacy Policy: Children and External Links

This website is intended for business customers and is not directed at children. We do not knowingly collect personal data from anyone under sixteen. If you believe a child has submitted personal data, contact us and we will delete it.

Pages on this site may link to external resources such as certification bodies and industry associations. Those sites have their own privacy notices, and this privacy policy does not apply to them. We recommend reading the privacy policy of any site you visit from a link on these pages.

Privacy Policy: How to Contact Us

Questions about this privacy policy, requests for a copy of your data, correction requests and deletion requests can all be sent to the contact address published on our contact page. Please include enough detail for us to identify your record, such as the email address you used and the approximate date you contacted us.

We aim to acknowledge every request within two working days and to resolve it within thirty days. This privacy policy is reviewed whenever our data practices change, and the revision date at the top of the page reflects the latest version.

Related Pages and Sources

Related reading: Terms of Service · About Hibobestgift · contact us. External reference: European Data Protection Board.

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