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Let’s Create Packaging That Gets Noticed
Tell us about your project and our packaging experts will get back to you within 24 hours with a tailored quote.
Send a Custom Packaging Inquiry – Let’s Create Packaging That Gets Noticed
Custom packaging inquiry – A complete custom packaging inquiry saves a week of back and forth. The form on this page is where every project starts, and the more precisely you describe the product and the quantity, the faster we can return a costed quote. This guide explains what to include in a custom packaging inquiry and what happens after you send it.
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Thank you for your inquiry. Our team will review your project details and get back to you within 24 hours.

How to Send a Custom Packaging Inquiry
Fill in the form with your contact details and the product information, and attach any artwork or reference images you already have. If you are not sure about a field, leave it blank and describe the project in the message box. A rough custom packaging inquiry is still better than none, and we will ask for anything that is missing.
If your project is confidential, say so in the message and we will handle the artwork under an NDA. Files can be sent as AI, PDF, PSD or a simple photograph of a hand sketch. A sketch on paper is enough for us to confirm a die line and a price.
What to Include in Your Custom Packaging Inquiry
Six pieces of information make a custom packaging inquiry quick to quote. The internal dimensions of the product, in millimetres. The quantity for the first run. The structure you have in mind, or a description of how the pack should open. The material and board grade if you have a preference. The printing and finishing required. The delivery city and country.
If you know the retail price and the target unit cost, include those as well, because they shape the recommendation. There is no point proposing a foil-stamped magnetic box for a project that needs to land under a certain cost, and there is no point proposing a plain carton for a luxury launch. Tell us the target and we will design to it.
What Happens After You Send a Custom Packaging Inquiry
Every custom packaging inquiry is answered within one working day, and usually within a few hours during Shenzhen business hours. We confirm the structure and the die line, then send an itemised quote showing the tooling, the material, the printing and the finishing separately so the numbers can be compared with another supplier.
If the quote is accepted we produce a physical sample. You approve the fit and the colour, and production begins. During the run we send photographs of the finished batch, and the shipment follows by express, air or sea depending on the schedule you choose.
Custom Packaging Inquiry: Common Delays
Most delays come from missing information rather than from the factory. The most frequent is a missing dimension, which forces a round trip before the die line can be drawn. The second is artwork supplied in a format that cannot be edited, such as a low resolution JPEG, which has to be rebuilt before printing.
The third is a change of structure after the sample is approved, which restarts the tooling. If the design is still moving, tell us at the start of the custom packaging inquiry and we will build the sample around the most likely final version so the change is cheap.
Custom Packaging Inquiry Checklist
Product dimensions in millimetres, including any handle or lid. Quantity for the first run. Preferred structure and how the pack opens. Board grade and paper weight if known. Printing method and number of colours. Finishing such as lamination, foil or embossing. Delivery city and country. Target unit cost and retail price if you have them.
Copy that list into your custom packaging inquiry and the quote will come back faster and closer to what you expected. If you would rather talk it through, use the phone or WhatsApp number on this page and we will walk through the specification with you.
Related Pages and Sources
Related reading: custom packaging boxes · custom rigid boxes · custom packaging for small business. External reference: ISO 18601 packaging standards.
Before you send your inquiry
How quickly will I get a reply?
Within 24 hours, usually much sooner during Shenzhen working hours (GMT+8, Monday to Saturday). You will get pricing, artwork support and sample options in that first reply.
What information should I include so you can quote accurately?
Box type, dimensions in cm or mm, target quantity, material preference, printing requirements, finishing, and the delivery country. If you are unsure about any of these, send what you have and we will recommend the rest.
Can I send artwork, a sketch or a photo of my current packaging?
Yes. AI, PDF or PSD at 300 dpi is ideal, but a rough sketch, a photo of your existing box or even a reference image from another brand is enough for us to start. We place your artwork and send a digital proof before anything is printed.
Do you offer a sample before I place a production order?
Yes. Up to 3 stock samples are free so you can check board thickness and finishing first hand, and a custom printed sample in your own size and Pantone colour takes 5-7 working days.
What payment methods do you accept?
PayPal, T/T bank transfer, credit card and Alipay. Transactions are secured with SSL encryption. Typical terms are a deposit to start production and the balance before shipment.
Do you ship worldwide?
Yes. We quote door-to-door options by sea, air and express, and handle the export paperwork. DDP and FOB terms are both available depending on how you prefer to buy.
Get In Touch
Longgang District, Shenzhen City